Question 1

HOW CAN I MAKE SURE THE SIZE IS SUITABLE?

Accepted Answer

Please see size chart on our website and measurements for each item. If your child is at the higher end of the age, we recommend purchasing the next size up.

Question 2

DO YOU SHIP TO MY COUNTRY?

Accepted Answer

Baby Organic currently offers domestic shipping across the UK and international shipping across Europe, Asia and USA as well as Central and Latin America. To find out whether we are able to offer shipping services to your country, please contact Customer Support to find out more.

Question 3

HOW CAN I CANCEL MY ORDER?

Accepted Answer

In the event, you want to cancel your recently purchased order, please contact us at babyorganic.uk@gmail.com. Mark you email as "ORDER CANCELLATION" and please include your order number. 
 
Please note that orders cannot be cancelled once goods have been dispatched, therefore goods must be returned following our return policy.

Question 4

WHEN WILL MY ORDER BE DISPATCHED?

Accepted Answer

We aim to dispatch within a day, depending on the time of order placement. Items purchased over the weekend or on UK Bank Holidays will be sent out the next working day.

Question 5

WHAT IF I WANT TO EXCHANGE FOR SOMETHING AT A DIFFERENT PRICE?

Accepted Answer

If you are exchanging for a cheaper item, we will refund you the difference in price. If you are exchanging for a more expensive item, we will send you an invoice to pay the difference in cost.

Question 6

MY QUESTION IS NOT LISTED, WHO CAN I CONTACT?"

Accepted Answer

Please feel free to get in touch with us through our "Contact Us" form. We aim to respond within 48 hours.

Question 7

WILL YOU REFUND ME POSTAGE COSTS IF ITEMS ARE RETURNED/EXCHANGED?

Accepted Answer

Unfortunately, it costs us to deliver items to you. We are unable to refund delivery costs unless items you received are faulty. We will refund you the full cost of goods returned, excluding the original postage costs.

Question 8

WILL I HAVE TO PAY IMPORT DUTY IF I AM PURCHASING FROM ABROAD?

Accepted Answer

Depending on the coutry and shipping method. Feel free to get in touch with us for shipping quotes (we can look into standard shipping, import duties paid by customer and DDP service (delivery duties paid). Alternatively, to find out more about the importing goods into your country, we recommend contacting your local customs office.

Question 9

HOW LONG DO I HAVE FOR A RETURN?

Accepted Answer

If for any reason you are unhappy with the items received, you have up to 28 calendar days to return the items to us. Please notify us within 14 days of receiving your item/s if you would like to return them back to us. You then have a further 14 days to ship the item/s back to us. Please note the cost of the return is at your own expense.
All items must be in their original condition, unused with all original tags and packaging (see return section for items not qualifying for a return). Baby Organic will not accept items that have been worn, soiled or if the tags have been removed.
 
Please note, hair accessories (bows, bands, clips), baby teethers, comforter blankets are non-refundable unless the item is found to be faulty.

Question 10

WHEN WILL MY REFUND BE PROCESSED?

Accepted Answer

Please allow up to 5 working days from the date the item arrives back to us. We will notify you as soon as your refund has been finalised.

Question 11

WHERE DO I SEND MY RETURNS?

Accepted Answer

Please return your item(s) within 28 days to the following address:
 
BABY ORGANIC - Returns
22 BELSIZE SQUARE
NW3 4HT
LONDON
United Kingdom
 
Baby Organic is not responsible for return delivery costs. Baby Organic is also not responsible for items lost during transit. We suggest using insured method of postage and retaining this as proof of postage until the refund has been processed to your account. We also advise selecting a reliable service with tracking available.

Question 12

CAN I RETURN AN ITEM IN A STORE?

Accepted Answer

All returning item/s have to be posted to the return address.

FAQ

HOW CAN I MAKE SURE THE SIZE IS SUITABLE?

DO YOU SHIP TO MY COUNTRY?

HOW CAN I CANCEL MY ORDER?

WHEN WILL MY ORDER BE DISPATCHED?

WHAT IF I WANT TO EXCHANGE FOR SOMETHING AT A DIFFERENT PRICE?

MY QUESTION IS NOT LISTED, WHO CAN I CONTACT?"

WILL YOU REFUND ME POSTAGE COSTS IF ITEMS ARE RETURNED/EXCHANGED?

WILL I HAVE TO PAY IMPORT DUTY IF I AM PURCHASING FROM ABROAD?

HOW LONG DO I HAVE FOR A RETURN?

WHEN WILL MY REFUND BE PROCESSED?

WHERE DO I SEND MY RETURNS?

CAN I RETURN AN ITEM IN A STORE?

BUY NOW

EXPLORE

FOLLOW US

Payment Methods Accepted