CUSTOMER SUPPORT

Baby Organic is happy to help you. 

Please visit our "Contact Us" page and submit your inquiry.

We aim to respond within 48 hours during business hours

Mon - Fri: 9am - 5pm

​​Saturday: 10am - 2pm​

PRIVACY & STORE POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.babyorganicclothes.co.uk (the “Site”).

 

Baby Organic respects the privacy rights of online customers and we treat our customer’s information with respect and confidentiality. We value the trust of our customers and limit the collection and use of personal data unless essential for the purchase. Baby Organic adheres to Data Protection Act when collecting and storing customers' information. Our policy guides us on how we collect, store, and use the information which you provide to us. Should you be under 18, we require that you inform your parent or guardian of our privacy terms and conditions. Also, you must ensure you have their consent to the privacy policy and terms and conditions before registering with Baby Organic or placing an order.

 

1. Personal Information we collect at Baby Organic

2. How and Why Baby Organic Collects Information 

3. Baby Organic Website and Email

4. Access to Personal Information

5. How personal information is stored, used, shared, and disclosed?

6. How Baby Organic may contact site visitors

7. Policy Changes

8. Feedback

 

  1. Personal Information We Collect

 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

 

We collect Device Information using the following technologies:

 

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

 

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers or ANY OTHER PAYMENT TYPES ACCEPTED on our website), email address, and phone number.  We refer to this information as “Order Information.”

 

Our customers are not obligated to provide us with personal information at any time – unless it is required for purchase or to provide another customer service. Customers' delivery and contact details are collected and stored on their files only for delivery of purchased items and can be deleted by customers at any time. This information collected when placing an order on our website. Information may also be collected when contacting us via email or telephone for a return. We would not store this information and delete it once service is fulfilled (e.g., products dispatched). 

 

Baby Organic may collect and store the information you enter on our website or provide us in any other way. In addition, our system collects the Internet protocol (IP) address used to connect your computer to the Internet, login, and purchase history. We may use software tools to measure the length of visits to certain pages and page interaction information. We also collect personally identifiable information (including name, email, address); payment details, comments, feedback, product reviews, recommendations, and personal profile.

 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

2.    How and Why Baby Organic Collects Information 

 

Baby Organic collects Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services.

2. To provide our Users with ongoing customer assistance and technical support.

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages.

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services. 

5. To comply with any applicable laws and regulations.

 

The information collected by Baby Organic remains confidential.

We do not disclose your personal information to any parties. When placing an order with Baby Organic, you agree for us to use your delivery information to create a delivery label with the delivery company we use.

We only use the information for processing orders and our marketing purposes. This includes:

·    fulfilment of orders.

·    our statistical analysis of customer shopping habits, interests, and preferences to assist in improving our range of goods and services.

·    to send our special offers and promotions by email providing the customers' consent has been given for this service.

 

When customers place a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.

 

Baby Organic takes all reasonable precautions to ensure that the personal information we receive remains confidential. We only disclose some personal information to delivery contractors for purchased product delivery to the customer.

Baby Organic uses reliable delivery contractors who treat information provided following the Data Protection Act, to prevent any information misuse. No personal information will be disclosed to any other third party without customers' consent.

 

Customers who do not wish to have their information used for marketing purposes are welcome to change this in the notification centre on their profile. 

 

3. Baby Organic Website and Email

 

Baby Organic ensures that our site allows deletion from our mailing list. All our emails allow the recipient to unsubscribe from the mailing list.

Baby Organic website uses “cookies” which are small amounts of information stored on the user’s computer by our website server.

These “cookies” identify the user’s browser, but they do not identify the user personally and no sensitive information is stored within our website “cookies”. While “cookies” can be disabled by the user by going to the preferences or options menus in their browser, we recommend that you don’t disable “cookies” to allow for a better retail experience with us.

We do not recommend sending any sensitive information by email, as information sent by email is not encrypted and therefore not a secure mode of transmission.

If you don’t want us to process your data, please get in touch with us using the contact us form.

 

4. Access to Personal Information

 

Customers may request details of their personal information held by Baby Organic by sending a signed written request to our customer service department. (To verify that the personal information requested belongs to the customer it is necessary that the request be in writing and signed).

We will process the request and respond within twenty-eight (28) days provided the information requested meets the requirements under the Privacy Act, and we can verify the individual. 

 

5. How personal information is stored, used, shared, and disclosed?

 

Baby Organic company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix. com data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

6. How Baby Organic may contact site visitors

 

Baby Organic may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

 

7. Policy Changes

 

Baby Organic reserves the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

8. Feedback

 

We welcome feedback on this policy. If you have any comments, suggestions, or questions, please contact us at any time by emailing us as detailed in our ‘contact us’ section. If you would like to: access, correct, amend, or delete any personal information we have about you, you are welcome to contact us. 

Baby Organic Copyright Information & Policy

 

You are required to have prior permission to use, borrow or display ANY photograph or text from this site.

 

Requests for the usage of copyrighted materials should be submitted and addressed to the Baby Organic photography team. 

 

All the photographs, images, and videos on this site are copyright.

All original photographs on this website are copyright Baby Organic©

No license or permission is given nor granted in respect of the use of any copyrighted material on this site other than on Baby Organic owned websites. Any rights not expressly granted herein are reserved.

 

Note: We vigorously pursue unauthorized use of our copyrighted materials.

The images may not be displayed or printed in any commercial media, for any purpose whatsoever, without written permission from Baby Organic. 

 

WHOLESALE INQUIRIES

For wholesale inquiries, please contact us.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL 

card scheme.png